Hospitality | Customer Care
Brief info


Marc is managing director of a well-established Marketing and Customer Care consultancy in Dublin. Prior to joining he held senior marketing positions with Superquinn, Securicor, Deloitte and AIB plc.

He is a Fellow (FIHI) and former council member of the Irish Hospitality Institute. He regularly gives seminars on marketing, selling and customer care. He has assisted over 500 companies with their marketing and addresses over 2,000 people annually at conferences and workshops. Marc has written many articles for business publications (Sunday Business Post, Business Plus, and magazines) and has published a book on customer care called – “Winning Lifetime Customers”.

He is a leading marketing, sales and customer care specialist in the hospitality market. He is a Skillnet Trainer for the Irish Hospitality Institute, Restaurant Association of Ireland, ITAA and many more. He trained the team that won the All Ireland Marketing award in Customer Care (KDD DISTRIBUTION) and delivered award winning customer care programmes.

Selected Hospitality clients include (past and present)

Dunboyne Castle and Spa Dylan Hotel Dublin Fitzpatrick’s Castle Hotel
The Brehon Hotel Killarney The Malt House Imperial Hotel, Cork
Jury’s Inn, Parnell St Fitzwilliam Hotel The Quays Galway
Yeats Country Hotel and Eros Spa Salthill Hotel Courtyard by Marriott
Jury’s Doyle Hotel Group Tower Hotel Group 7 Oaks Hotel Carlow
Restaurant at Newbridge Silver Clarion Group Cassidy’s Hotel
Veldons, Letterfrack, Galway Killarney Park Hotel Bunratty Castle
Louis Fitzgerald pubs Lawlor’s Hotel Naas Connacht Hotel
Rochestown Park Hotel, Cork Carlitos Restaurant Lock 13 Salins, Co Kildare
Restaurant Association of Ireland Wuff Restaurant SuperMacs
Clayton and Maldron Hotels San Lorenzo Lough Erne Resort
Eddie Rockets Group La Bucca, Meath Classic Drinks
The Skeff Galway Carlton Group China Sichuan
FAKRO Windows UK Farmgate Cork Aniar Galway
Westport Woods Hotel and Spa Aqua Howth Trim Castle Hotel
Citywest Hotel - Woodlock Restaurant Trocadero The Brian Boru
Woodstock/ Molamphey’s /Olive’s Room 3 Arena Sheen Falls Hotel
Café du Serf – Irish Bar and Restaurant Switzerland    

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Sample Courses

Hospitality | Customer Care
Delight and Up Sell Thought Leader in Customer Culture at All Star Business Awards 2018

Hospitality | Customer Care

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